--- title: Orders Report description: In this article, you will receive a high level overview of the Orders report and learn how to use it. --- [Skip to content](https://dbathubhelp.upperhand.com/orders-report#main-content) English Show submenu for translations [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new?hsLang=en) ![D-BAT-Academy-Logo](https://dbathubhelp.upperhand.com/hs-fs/hubfs/D-BAT-Academy-Logo-4%201.png?width=80&height=69&name=D-BAT-Academy-Logo-4%201.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new) - [Go to dbat.com](https://dbat.com/) [Go to dbat.com](https://dbat.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [D-BAT Hub Help Center](https://dbathubhelp.upperhand.com/?hsLang=en) 2. [Reports](https://dbathubhelp.upperhand.com/reports?hsLang=en) # Orders Report ## In this article, you will receive a high level overview of the Orders report and learn how to use it. APPLIES TO: Admins Last updated: May 1, 2023 #### Overview This report is used to show the details of each order, based on the original purchase date. An order occurs when a client completes checkout online or through Point-of-Sale (POS) in-store. This report only shows new orders, so you will not see a new line within this report until a client completes another checkout. After clicking on an individual order, you will have the ability to send a receipt and refund a specific item within that order. - ***Note:*** *Pay later transactions and payment plans are included in this report.* #### Report Benefits - Ability to track all orders (including retail items). - Advanced filter options to locate specific orders. - High level dynamic stats that adjust with selected filters. - View all details within a specific order inside the [Order Drawer](https://dbathubhelp.upperhand.com/order-drawer?hsLang=en). - Available on desktop and mobile devices. #### Helpful Tips **Statistic Tooltips** - **Orders: **total number of unique orders. - **Amount: **total dollar amount of orders. - **In-Store**: total number of orders received in-store (payments processed through Point-of-Sale/POS). - **Online:** total number of orders received online. **Columns Explained** - **Date & Time: **the exact date and time that the order was first created. - **Order ID:** unique ID for that specific order. - **Buyer: **the client that purchased the order. - **Channel: **where the item was purchased (online or in-store). - **Amount: **total amount of all item(s) in the order. - **Method: **the method in which the order was paid (card, cash, check, pay later, credit or payment plan). - ***Note: *** *all payment methods will be listed in the event that there is more than one.* #### Using the Report - To access the Report, log in to your account and hover over the left navigation bar and click **Reports \> Orders.** - The report will always initially display orders that were created on the current day. - From here, you can **filter the date range **by Yesterday, This Week, Last Week, This Month, Last Month, This Quarter, Last Quarter, This Year, Last Year and Custom. - You have the ability to **search **for a specific **Order ID** or **Buyer **name. - You can also **filter by Order Method **(All, Online, In-Store/POS) and **Payment Method **(All, Card, Cash, Check, Credit and Pay Later). - To view more information regarding a specific order, click on it. - To **pay down a balance **via the Orders Report, click on the **three dot menu \> View Balance \> three dot menu \> Pay Balance.** - To learn how to **refund** a client from the Orders report, [click here](https://dbathubhelp.upperhand.com/ways-to-refund-clients?hsLang=en#Refund-via-Orders-Report). - To learn how to **resend a receipt**, [click here](https://dbathubhelp.upperhand.com/send-email-receipts?hsLang=en). - If you would like to **export **the report via a .csv file, you can do so by click on the cloud icon. - [Getting Started](https://dbathubhelp.upperhand.com/getting-started?hsLang=en) - [Feature & Bug Updates](https://dbathubhelp.upperhand.com/feature-bug-updates?hsLang=en) - [Account Setup](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#main-content) - [Account Settings](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#account-settings) - [Help & Resources](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#help-resources) - [Events](https://dbathubhelp.upperhand.com/events?hsLang=en#main-content) - [Event Setup](https://dbathubhelp.upperhand.com/events?hsLang=en#event-setup) - [Event Admin View](https://dbathubhelp.upperhand.com/events?hsLang=en#event-admin-view) - [Browse Events](https://dbathubhelp.upperhand.com/events?hsLang=en#browse-events) - [Calendar](https://dbathubhelp.upperhand.com/calendar?hsLang=en) - [Contacts](https://dbathubhelp.upperhand.com/contacts?hsLang=en#main-content) - [Archived](https://dbathubhelp.upperhand.com/contacts?hsLang=en#archived) - [Clients](https://dbathubhelp.upperhand.com/contacts?hsLang=en#clients) - [Groups](https://dbathubhelp.upperhand.com/contacts?hsLang=en#groups) - [Staff](https://dbathubhelp.upperhand.com/contacts?hsLang=en#staff) - [Marketing](https://dbathubhelp.upperhand.com/marketing?hsLang=en) - [Reports](https://dbathubhelp.upperhand.com/reports?hsLang=en) - [Memberships](https://dbathubhelp.upperhand.com/memberships?hsLang=en) - [Resources](https://dbathubhelp.upperhand.com/resources?hsLang=en) - [Retail](https://dbathubhelp.upperhand.com/retail?hsLang=en) - [Settings](https://dbathubhelp.upperhand.com/settings?hsLang=en#main-content) - [Printer](https://dbathubhelp.upperhand.com/settings?hsLang=en#printer) - [Point of Sale (POS)](https://dbathubhelp.upperhand.com/point-of-sale-pos?hsLang=en) - [Batting Cage Credits](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#main-content) - [Embed Integration (Swing Card)](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#embed-integration-swing-card) - [Home Plate Pass (QR Code)](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#home-plate-pass-qr-code) - [Payments](https://dbathubhelp.upperhand.com/payments?hsLang=en#main-content) - [Paysafe/NETBANX](https://dbathubhelp.upperhand.com/payments?hsLang=en#paysafe-netbanx) - [Hardware](https://dbathubhelp.upperhand.com/hardware?hsLang=en) - [Client Side](https://dbathubhelp.upperhand.com/client-side?hsLang=en#main-content) - [Top Searched Articles](https://dbathubhelp.upperhand.com/client-side?hsLang=en#top-searched-articles) - [Account Management](https://dbathubhelp.upperhand.com/client-side?hsLang=en#account-management) - [Event Sign Up](https://dbathubhelp.upperhand.com/client-side?hsLang=en#event-sign-up) - [Scheduling](https://dbathubhelp.upperhand.com/client-side?hsLang=en#scheduling) - [Payments](https://dbathubhelp.upperhand.com/client-side?hsLang=en#payments) - [Memberships](https://dbathubhelp.upperhand.com/client-side?hsLang=en#memberships) - [AI Intelligence](https://dbathubhelp.upperhand.com/ai-intelligence?hsLang=en) - [D-BAT WebKIT](https://dbathubhelp.upperhand.com/d-bat-webkit?hsLang=en) [![Chill listening crop-3](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DbatLogo.jpeg?width=30&height=24&name=DbatLogo.jpeg "Chill listening crop-3")](https://upperhand.com) Email Hours: M-F 9am - 2am EST Chat Hours: M-F 9am - 5pm EST Copyright © 2026, Upper Hand