--- title: Upgrade or Downgrade a Client's Membership description: In this article, learn how to upgrade or downgrade a client's membership --- [Skip to content](https://dbathubhelp.upperhand.com/upgrade-or-downgrade-a-clients-membership#main-content) English Show submenu for translations [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new?hsLang=en) ![D-BAT-Academy-Logo](https://dbathubhelp.upperhand.com/hs-fs/hubfs/D-BAT-Academy-Logo-4%201.png?width=80&height=69&name=D-BAT-Academy-Logo-4%201.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new) - [Go to dbat.com](https://dbat.com/) [Go to dbat.com](https://dbat.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [D-BAT Hub Help Center](https://dbathubhelp.upperhand.com/?hsLang=en) 2. [Memberships](https://dbathubhelp.upperhand.com/memberships?hsLang=en) # Upgrade or Downgrade a Client's Membership ## In this article, learn how to upgrade or downgrade a client's membership APPLIES TO: Admins Last updated: November 18, 2025 As an Admin, you are able to upgrade or downgrade a client's membership from their Client Profile page.  **Note:** If you are a client trying to upgrade or downgrade your membership, you *cannot* upgrade/downgradeyour own membership. You will need to contact the business to proceed with any membership changes.  #### Upgrade or Downgrade a Client's Membership - Log in to your account and hover over the navigation bar on the left, click **Contacts** - Under the **Clients** tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page - You should see their Membership card underneath their name and email. - Click the **three dot menu** inside the membership card on the top right. - Select **Upgrade/Downgrade** from the drop down menu ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20Select%20UpDwn%203%20Dot%20Menu-png.png?width=688&height=372&name=DBAT%20Select%20UpDwn%203%20Dot%20Menu-png.png) - The **Upgrade/Downgrade modal** will populate and ask you to select a new membership for the client to be enrolled in once their current membership expires at the end of their billing cycle. ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20UpDwn%20Default%20Modal-png.png?width=688&height=372&name=DBAT%20UpDwn%20Default%20Modal-png.png) - Type to search or scroll through the list of memberships and **select your desired upgraded or downgraded membership** ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20UpDwn%20Modal%20Ready%20to%20Confirm-png.png?width=688&height=372&name=DBAT%20UpDwn%20Modal%20Ready%20to%20Confirm-png.png) - Once you've made your new membership selection for the client you can click **Submit** - You should receive a "Membership Change Confirmed" message once you submit your upgrade/downgrade selections - **Click the drop down arrow on the existing membership card** to see the pending membership upgrade/downgrade along with the name of the membership selected - Once the billing cycle is complete and the existing membership subscription expires, the client will automatically be charged for the new (upgraded/downgraded) membership ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20Pending%20Change%20Notification-png.png?width=688&height=372&name=DBAT%20Pending%20Change%20Notification-png.png) #### Cancel a pending upgrade or downgrade - Log in to your account and hover over the navigation bar on the left, click **Contacts** - Under the **Clients** tab, search for the client you need to cancel their membership and click on their name to navigate to their specific Client Profile Page - You should see their Membership card underneath their name and email. - Click the **three dot menu** inside the membership card on the top right. ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20Select%20Cancel%20Pending-png.png?width=688&height=372&name=DBAT%20Select%20Cancel%20Pending-png.png) - Select **Cancel Pending Change** from the drop down menu ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/UpDwn%20Cancel%20Modal-png.png?width=688&height=371&name=UpDwn%20Cancel%20Modal-png.png) - The Cancel Membership Change modal will populate with the details of the upgrade/downgrade previously selected - **Click Yes** to cancel the Upgrade/Downgrade ![](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DBAT%20UpDwn%20Cancelled-png.png?width=688&height=372&name=DBAT%20UpDwn%20Cancelled-png.png) - **Click the drop down arrow on the existing membership card** to see the pending membership upgrade/downgrade is now removed #### Things to note: - Once an upgrade or downgrade is set the client will be automatically charged on the next billing date with their default card on file - If the client's existing membership is a "one time" membership or a free membership you will not be able to upgrade/downgrade. 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