Last updated: January 10, 2024
If you have any questions or technical issues while using the D-BAT Hub, there are different support channels available depending on the day and time.
If you're having trouble logging into your D-BAT Hub account, you can try these troubleshooting steps.
Learn more about the different support channels available below:
| Available To: | Hours: | Response Time: | |
| Knowledge Base | All users | All hours | Immediate |
| Email Support | All users | M-F 9am-2am EST | Within 1-2 business days |
| Chat Support | All users | M-F 9am-5pm EST (excluding holidays) |
Immediate with first available Support agent Would be best for quick, functional questions |
| Phone Support | All users | M-F 9am-5pm EST (excluding holidays) |
Based on requested time and availability of agents |
Knowledge Base
All Upper Hand users can access how-to-guides, reference docs, and troubleshooting steps in the D-Bat Hub's Knowledge Base.
Email Support
If you need further assistance from our Support team you can submit a ticket or email support@getupperhand.com. You should receive a reply within 1-2 business days. A general guideline to help speed the support process up is to include in the email a detailed description of what you would like help with.
Chat Support
If you need more immediate assistance from our Support team you can access our Chat Support during normal business hours (M-F 9am-5pm EST, excluding holidays). You can access Chat Support in the bottom right hand corner of the Help Center. A general guideline to help speed the support process up is to include in the chat a detailed description of what you would like help with.
Phone Support
If you need to call a member of our Support team you can request a call during normal business hours (M-F 9am-5pm EST, excluding holidays). A general guideline to help speed the support process up is to include a detailed description of what you would like help with in the request form.