NETBANX - Running a Chargeback History Report

APPLIES TO: Admins

Last updated: April 4, 2024

To run a Chargeback History report:

1. Click the Reports tab at the top of any back-office page.
   
2. Click the Chargeback History submenu.
   

3. Field	Description
   Account	Select an account number from the drop-down list.
   Start Date/End Date	Use the calendars to select the date range you wish to investigate. Maximum date range is 1 year.
   Report Type	From the drop-down list, select the type of record you want to generate a report on. Possible record types are: All Retrieval Requests All Chargebacks All Chargeback Reversals All Disputed Chargebacks All Disputed Chargebacks - Open All Disputed Chargebacks - Won All Disputed Chargebacks - Lost All Rapid Dispute ResolutionsComplete the following fields:

4. Click the Download button.
5. Follow the onscreen instructions to save the file to your PC.