D-BAT Hub Gift Card Management

In this article, learn how to set up and manage your D-BAT Hub Gift Cards.

APPLIES TO: Admins

Last updated: November 1, 2023

Quick Links

• Using Account Credit as a Gift Card
• Incorporating Gift Cards in the Hub
• Terminal Activation

Getting Started

1. Select DATACANDY.
2. If prompted, enter the SUPER PASSWORD (1234) and press OK (Green button).
3. You may be prompted to enter an EMPLOYEE ID and an EMPLOYEE PASSWORD.
   1. Enter your EMPLOYEE ID and press OK.
   2. Enter your EMPLOYEE PASSWORD and press OK.
4. You are now in the DataCandy menu.

Accessing the Prepaid or Loyalty menu

Swipe the card when prompted at the DataCandy menu OR Select DATACANDY, press CANCEL (Red button) then select PREPAID or LOYALTY.

If you accessed the menu manually, swipe the card when prompted.

Checking the balance of a gift or loyalty card

Verifies the balance on a card.

1. Select BALANCE.
2. The balance is displayed on the screen.
3. A receipt will print displaying the card balance.

Activating a gift card

Activates a gift/prepaid card with a specific amount.

1. Select ACTIVATE.
2. Enter the transaction amount and press OK.
3. Enter an invoice number and press OK to generate a generic invoice number automatically.
4. Two receipts are printed.
   *Use the REPRINT function from the DataCandy menu if you want to print a copy of the customer's receipt.

Reloading a gift card

Adds an amount to a previously activated gift card. This function is only available on prepaid/gift cards that are rechargeable.

1. Select RELOAD.
2. Enter the transaction amount and press OK.
3. Enter the invoice number and press OK.
4. Two receipts are printed.

Reimbursing a gift card balance

Where required by law, Cardholders with a remaining balance of $5.00 or less who request it, must be reimbursed in cash. The transaction will empty the card.

1. Select CASH REMITTANCE.
2. Two receipts are printed.

Adding loyalty points

Accumulates points on a loyalty card.

1. Select ACCUMULATE.
2. Enter the transaction amount before taxes and press OK.
3. Enter the invoice number and press OK.
4. Two receipts are printed.

Paying with a gift or loyalty card

Allows a cardholder to pay for a purchase with the amount on the prepaid/gift card or to pay with their accumulated dollar/point.

1. Select REDEEM.
2. Enter the transaction amount and press OK.
3. Enter the invoice number and press OK.
4. Two receipts are printed.

Paying with a gift or loyalty card AND another form of payment

Allows customers to pay using more than one card

1. SELECT PAY INVOICE.
2. Enter the total invoice amount and press OK.
3. Enter the transaction amount and press OK.
4. Enter the invoice number and press OK.
5. Two receipts are printed.
6. If the full balance was not paid, the remaining balance is printed on the receipt and the terminal will display "Continue with New Card".
7. Select YES to continue, or NO to make other payment arrangements.
8. If you selected YES, swipe the next card when prompted. Both Prepaid and Loyalty are accepted.
9. Repeat steps 3 - 9 as required.

Cancelling part of a transaction

Partially cancel a previous gift or loyalty card transaction.

NOTE: You must have the original receipt with the Confirmation and Invoice Numbers

1. Select PARTIAL CANCEL.
2. Enter the partial transaction amount and press OK.
3. Enter the Confirmation Number found on the original receipt and press OK.
4. Enter the Invoice Number of the transaction found on the original receipt and press OK.
5. Two receipts are printed.

Cancelling an entire transaction

Completely cancel a previous gift or loyalty card transaction.

NOTE: You must have the original receipt with the Confirmation and Invoice Numbers

1. Select COMPLETE CANCEL.
2. Enter the transaction amount and press OK.
3. Enter the Confirmation Number found on the original receipt and press OK.
4. Enter the Invoice Number of the transaction found on the original receipt and press OK.
5. Two receipts are printed.

Daily Reports

These reports are organized by employee. They allow employees to balance their cash at the end of their workday.

1. Select DAILY REPORTS from the DataCandy menu.
2. Select the desired report.
   1. Employee Summary: includes a total amount for each transaction type.
   2. Employee Details: includes all the transactions for the employee logged into the terminal, including any made on other Newland terminals.
   3. Merchant Summary: includes the transactions for all employees on all the Newland terminals.
3. Select the desired period of the report.
4. A receipt will be printed.
   *All reports are based on a 24-hour day running 00:00:00 to 23:59:59

Reconnecting to the WIFI

Allows to reconnect to the WIFI if you lose connection.

1. From the DataCandy menu, select ADMIN.
2. Enter the Admin password (12345).
3. Select WIFI SETTING.
4. Select NETWORK and choose the network.
5. Enter the network password.

Incorporating Gift Cards in the Hub

1. You will need to create a retail product with the different amounts you would like to sell gift cards for.
2. Sell the gift card retail item in the Hub POS.
3. Follow the DataCandy steps above to activate or reload a gift card.
4. When clients want to use a gift card, you will need to manually discount or apply a coupon code for the specific dollar amount in POS.