APPLIES TO: All users
Last updated: June 21, 2023
The D-BAT Hub sends notification emails to inform you of events such as registration confirmations, payment receipts, cancellations, etc. You will also receive an email when you first sign up for a D-BAT Hub account, or when you need to verify your identity for security purposes.
If you notice that you're not receiving emails, follow the troubleshooting steps below to confirm that your notifications, email inbox, and allowlisting settings are correct.
If emails are resulting in bounces or landing in your SPAM/junk folder, you can adjust your spam filter settings to improve deliverability.
Check your notification settings
Confirm that your notifications are enabled by logging into account, click your picture or initials in the top right corner and click Account Settings. Navigate to the Notifications tab and verify that your notifications are enabled.
(Desktop View)
(In-App View)
Search your email inbox for email notifications
If you haven't received a notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for support@getupperhand to find any existing notifications that may have been moved.
Check your email inbox settings
Based on the email you're using, you may need to update certain settings to ensure emails from aren't getting filtered out of your inbox. If you're expecting to receive a registration, reminder, or verification email and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.
Allowlist email address
If you've checked your notification settings and confirmed your email isn't filtering emails, then you may need to update your allowlist or add the D-BAT Hub as a "safe sender". If you are using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation. You will want to include support@getupperhand.com in your allowlist.