--- title: Reset user passwords description: "Last updated: November 13, 2023 Learn how to reset a forgotten password, change your password from within Upper Hand, or reset the password of another user in your account. If you’ve forgotten your pa" --- [Skip to content](https://dbathubhelp.upperhand.com/reset-user-passwords#main-content) English Show submenu for translations [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new?hsLang=en) ![D-BAT-Academy-Logo](https://dbathubhelp.upperhand.com/hs-fs/hubfs/D-BAT-Academy-Logo-4%201.png?width=80&height=69&name=D-BAT-Academy-Logo-4%201.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket](https://dbathubhelp.upperhand.com/kb-tickets/new) - [Go to dbat.com](https://dbat.com/) [Go to dbat.com](https://dbat.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [D-BAT Hub Help Center](https://dbathubhelp.upperhand.com/?hsLang=en) 2. [Account Setup](https://dbathubhelp.upperhand.com/account-setup?hsLang=en) 3. [Account Settings](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#account-settings) # Reset user passwords Last updated: November 13, 2023 Learn how to reset a forgotten password, change your password from within Upper Hand, or reset the password of another user in your account. If you’ve forgotten your password, you can reset it from the [login page](https://app.upperhand.io/accounts/login) by clicking **Forgot my password**. An email will be sent to you with instructions for resetting your password. **Please note:** if the password reset email doesn't appear in your inbox, you may need to add getupperhand.com to your email allowlist. If you are unable to log in after resetting your password, try these [troubleshooting steps](https://help.upperhand.com/knowledge/why-can-t-i-log-in-to-upper-hand?hsLang=en). #### Change your password when logged in to Upper Hand - Log in to your account and navigate to **Account Menu (Initials in the top right) \> Account Settings** - In the *Current Password* dialog box, enter your current password - In the *New Password* dialog box, enter your new password - In the *New Password Confirmation* dialog box, enter your new password again - Click **Save** **![Screen Shot 2023-01-31 at 10.41.53 AM](https://dbathubhelp.upperhand.com/hs-fs/hubfs/Screen%20Shot%202023-01-31%20at%2010.41.53%20AM.png?width=688&height=621&name=Screen%20Shot%202023-01-31%20at%2010.41.53%20AM.png)** #### **Reset another user's password** You can navigate to a [Client's Profile Page](https://dbathubhelp.upperhand.com/client-profile-page?hsLang=en) and click the button to **Password Reset** and an email will be sent with instructions to reset their password. ![2023-11-13\_16-17-37](https://dbathubhelp.upperhand.com/hs-fs/hubfs/2023-11-13_16-17-37.png?width=688&height=368&name=2023-11-13_16-17-37.png)       - [Getting Started](https://dbathubhelp.upperhand.com/getting-started?hsLang=en) - [Feature & Bug Updates](https://dbathubhelp.upperhand.com/feature-bug-updates?hsLang=en) - [Account Setup](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#main-content) - [Account Settings](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#account-settings) - [Help & Resources](https://dbathubhelp.upperhand.com/account-setup?hsLang=en#help-resources) - [Events](https://dbathubhelp.upperhand.com/events?hsLang=en#main-content) - [Event Setup](https://dbathubhelp.upperhand.com/events?hsLang=en#event-setup) - [Event Admin View](https://dbathubhelp.upperhand.com/events?hsLang=en#event-admin-view) - [Browse Events](https://dbathubhelp.upperhand.com/events?hsLang=en#browse-events) - [Calendar](https://dbathubhelp.upperhand.com/calendar?hsLang=en) - [Contacts](https://dbathubhelp.upperhand.com/contacts?hsLang=en#main-content) - [Archived](https://dbathubhelp.upperhand.com/contacts?hsLang=en#archived) - [Clients](https://dbathubhelp.upperhand.com/contacts?hsLang=en#clients) - [Groups](https://dbathubhelp.upperhand.com/contacts?hsLang=en#groups) - [Staff](https://dbathubhelp.upperhand.com/contacts?hsLang=en#staff) - [Marketing](https://dbathubhelp.upperhand.com/marketing?hsLang=en) - [Reports](https://dbathubhelp.upperhand.com/reports?hsLang=en) - [Memberships](https://dbathubhelp.upperhand.com/memberships?hsLang=en) - [Resources](https://dbathubhelp.upperhand.com/resources?hsLang=en) - [Retail](https://dbathubhelp.upperhand.com/retail?hsLang=en) - [Settings](https://dbathubhelp.upperhand.com/settings?hsLang=en#main-content) - [Printer](https://dbathubhelp.upperhand.com/settings?hsLang=en#printer) - [Point of Sale (POS)](https://dbathubhelp.upperhand.com/point-of-sale-pos?hsLang=en) - [Batting Cage Credits](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#main-content) - [Embed Integration (Swing Card)](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#embed-integration-swing-card) - [Home Plate Pass (QR Code)](https://dbathubhelp.upperhand.com/batting-cage-credits?hsLang=en#home-plate-pass-qr-code) - [Payments](https://dbathubhelp.upperhand.com/payments?hsLang=en#main-content) - [Paysafe/NETBANX](https://dbathubhelp.upperhand.com/payments?hsLang=en#paysafe-netbanx) - [Hardware](https://dbathubhelp.upperhand.com/hardware?hsLang=en) - [Client Side](https://dbathubhelp.upperhand.com/client-side?hsLang=en#main-content) - [Top Searched Articles](https://dbathubhelp.upperhand.com/client-side?hsLang=en#top-searched-articles) - [Account Management](https://dbathubhelp.upperhand.com/client-side?hsLang=en#account-management) - [Event Sign Up](https://dbathubhelp.upperhand.com/client-side?hsLang=en#event-sign-up) - [Scheduling](https://dbathubhelp.upperhand.com/client-side?hsLang=en#scheduling) - [Payments](https://dbathubhelp.upperhand.com/client-side?hsLang=en#payments) - [Memberships](https://dbathubhelp.upperhand.com/client-side?hsLang=en#memberships) - [AI Intelligence](https://dbathubhelp.upperhand.com/ai-intelligence?hsLang=en) - [D-BAT WebKIT](https://dbathubhelp.upperhand.com/d-bat-webkit?hsLang=en) [![Chill listening crop-3](https://dbathubhelp.upperhand.com/hs-fs/hubfs/DbatLogo.jpeg?width=30&height=24&name=DbatLogo.jpeg "Chill listening crop-3")](https://upperhand.com) Email Hours: M-F 9am - 2am EST Chat Hours: M-F 9am - 5pm EST Copyright © 2026, Upper Hand